Do you use MyChart? Patients can head to MyChart.org to learn more.
We aimed to create a full digital experience throughout the patient journey, so we looked at every touchpoint a patient had with our health system. If it wasn’t digital, could it be? We’ve made each one digital, and then taken it to scale across our organization.
Yale New Haven Health System’s call center provides a single point of entry for both new and established patients. Using Epic’s healthcare CRM, Cheers, it personalized the caller experience and activated over 9,000 patients on MyChart in under five months.
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UCHealth uses Epic to calculate price estimates so patients know what they’ll owe.
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Texas Children's Hospital was able to pivot to virtual care rapidly during the pandemic. In 2021, patients scheduled over 1 million appointments through MyChart, saving an estimated $7 million in staff time.
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See a high-level view of what Epic can do now, which new features are coming soon, and what the future holds.
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